KIYE FAQ & HELP CENTER
Frequently Asked Questions
Find answers about KIYE products, feeding guidance,smart collar support, orders, shipping, and partnerships.
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Products & Suitability
The right KIYE product depends on your dog’s age, weight, diet, activity level, and specific needs. Our nutrition products are designed to support different areas of daily wellness, while the KIYE smart collar helps owners monitor health and activity trends. Review the individual product pages or contact us with your dog’s information for product guidance.
KIYE nutritional products are primarily developed for adult and senior dogs. Puppies have different nutritional requirements during growth, so we recommend consulting your veterinarian before giving them supplements. Always check the age guidance and feeding directions on the individual product label.
Yes. KIYE nutritional products and the smart collar can be purchased and used separately. The smart collar provides additional health and activity insights, but it is not required in order to use KIYE nutritional products.
AM Vitality is designed for morning support, including healthy digestion, joint mobility, and daily gut balance. PM Comfort is designed for evening support, including digestive comfort, normal bowel regularity, healthy skin, and a naturally glossy coat. They are designed to complement each other as part of a daily routine.
Some KIYE products may be used together, but suitability depends on their ingredients, serving amounts, and your dog’s individual needs. Check the product labels carefully and avoid exceeding the recommended daily serving. If your dog has a health condition or takes medication, consult your veterinarian first.
Full specifications, ingredient information, feeding guidance, and package details are available on the relevant KIYE product page and product label. If you require additional documentation, please submit a General Inquiry and select the product you are asking about.
Feeding & Usage
Serving amounts depend on the specific product and your dog’s weight. Follow the feeding chart printed on the product packaging and do not exceed the recommended daily amount. If you are unsure which serving applies to your dog, contact us with the product name and your dog’s current weight.
AM Vitality is intended to be given with your dog’s morning meal, while PM Comfort is intended for the evening meal. Open the sachet and mix the recommended amount evenly into your dog’s regular food. Refer to the package directions for weight-based serving guidance.
They do not need to be given at an exact hour. AM Vitality is best included with your dog’s first main meal, and PM Comfort with its later or evening meal. Maintaining a consistent daily routine is more important than following a precise clock time.
KIYE nutritional powders can generally be mixed with dry or wet food. If needed, add a small amount of water to help the powder coat dry food evenly. Once mixed with wet food or water, serve it promptly and discard any uneaten portion rather than storing it for later.
Introduce the product gradually over several days, especially if your dog has a sensitive digestive system. Begin with a smaller portion mixed into familiar food, then increase to the recommended serving while monitoring appetite, stool quality, and general comfort.
Try mixing a small amount thoroughly into a food your dog already enjoys. Introduce it gradually rather than adding a full serving immediately. If your dog continues to refuse it or shows signs of discomfort, stop using the product and contact us for guidance.
Ingredients & Safety
No. KIYE nutritional products are dietary supplements intended to support normal daily wellness. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Veterinary care should not be replaced with nutritional supplementation.
If your dog is taking prescription medication, consult your veterinarian before introducing any new supplement. Provide the veterinarian with the complete ingredient list so they can assess possible interactions and determine whether the product is appropriate.
Suitability depends on the condition and the product’s ingredients. Dogs with kidney, liver, heart, digestive, metabolic, or other diagnosed conditions may require a controlled diet. Please consult your veterinarian before use and contact us if you need product information to share with them.
Review the complete ingredient list before use. Do not give the product if it contains an ingredient your dog is known or suspected to be allergic to. If you are uncertain, consult your veterinarian before introducing the product.
Stop using the product and monitor your dog closely. If symptoms are persistent, severe, or include swelling, breathing difficulty, repeated vomiting, marked weakness, or collapse, seek veterinary assistance immediately. Keep the package and ingredient information available for your veterinarian.
Keep the products sealed in a cool, dry place away from direct sunlight, heat, and moisture. Use individual sachets promptly after opening and keep all products out of reach of pets and children. Always check the package for its expiry date and specific storage instructions.
Smart Collar & App
Charge the device before first use, install the KIYE app, create or sign in to your account, and follow the in-app instructions to pair the collar with your phone. Keep Bluetooth enabled and place the collar close to your phone during setup.
Depending on the model and enabled features, the collar may provide insights into activity, rest, sleep, movement patterns, and other supported wellness indicators. Available data and features may vary by device model, software version, region, and subscription plan.
Confirm that the collar is charged and that Bluetooth and the required phone permissions are enabled. Keep the collar close to the phone, restart the app, and try pairing again. If the issue continues, contact support with your collar model, phone model, operating system, and app version.
Water-resistance specifications vary by model. Check the product page or user manual for the exact rating of your device. Even when a model is water-resistant, avoid unnecessary exposure to hot water, detergents, salt water, or prolonged submersion unless explicitly permitted.
Battery life depends on the collar model, enabled features, connection frequency, usage patterns, signal conditions, and battery age. Refer to the product specifications for the estimated battery range and use the supplied or recommended charging equipment.
No. The smart collar is designed to help owners observe patterns and changes over time, but its data does not constitute a veterinary diagnosis. If your dog appears unwell or the data shows a persistent or concerning change, consult a qualified veterinarian.
Orders & Shipping
Once your order has shipped, a confirmation email containing tracking information will be sent to the email address used at checkout. Tracking updates may take some time to appear after the carrier receives the package. Contact us if you cannot locate your tracking information.
Delivery time depends on the destination, selected shipping method, carrier operations, customs clearance, and product availability. The estimated delivery time shown at checkout is an estimate rather than a guaranteed arrival date.
International shipping availability depends on the destination and the products in your order. Available shipping methods and costs will be displayed at checkout. Customers are responsible for checking local import requirements and for applicable duties, taxes, or customs charges unless stated otherwise.
Contact us as soon as possible and include your order number, a description of the issue, and clear photos of the outer package, shipping label, and received products. Keep all packaging until our support team has reviewed the request.
Contact us immediately with your order number. We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped. Address changes may also require carrier approval.
Submit a General Inquiry with your order number, product name, reason for the request, and supporting photos when applicable. Eligibility depends on the product condition, purchase channel, timing, and applicable Return & Refund Policy. Products purchased through a third-party marketplace may need to be handled through that platform.
Partnership & Wholesale
KIYE welcomes inquiries from distributors, wholesalers, Amazon and FBA sellers, retail and pet store chains, Shopify and dropshipping businesses, and qualified private-label or OEM partners. Availability and requirements may vary by market and product category.
Visit the Become a KIYE Partner page and complete the partnership application. Include your company profile, market, sales channels, website or store link, partnership type, and estimated purchasing volume so our team can evaluate the opportunity.
Minimum order quantities vary by product, packaging format, customization requirements, and destination market. After reviewing your application, our partnership team can provide the relevant MOQ, wholesale pricing, and fulfillment information.
Private-label and OEM opportunities may be available for qualified partners, depending on the product, order volume, formulation, packaging, compliance requirements, and production schedule. Submit your project details through the partnership application for an initial assessment.
Approved partners may receive available product images, specifications, catalog information, training materials, and selected marketing assets. The materials provided will depend on the partnership type, market, and applicable brand-usage requirements.
Review time depends on the completeness of your application and the complexity of the proposed partnership. Qualified applicants will be contacted to discuss market fit, product requirements, pricing, sample arrangements, and next steps. Submitting complete business information helps prevent delays.
Still Need Help?
Our team is here to help with product questions, technical support, orders, and partnership inquiries.