contact kiye
How Can We Help?
Have a question about KIYE products, orders, technical support, or general information? Send us a message and our team will direct your inquiry to the right person.
Choose the Right Contact Path
Product & Order Support
Get help with products, orders, shipping, returns, and usage.
General Inquiry
Questions about KIYE, media requests, company information, or anything else.
Partnership & Wholesale
For distribution, wholesale, FBA, retail, and dropshipping partnership opportunities.
We're Here to Help
Fill out the form and our team will route your inquiry
to the right person. We aim to respond quickly and provide the best possible support.
General inquiries: typically within 1–2 business days
Include your order number when available
Partnership inquiries: use our dedicated partnership application
We respect your privacy and handle your information in accordance with our Privacy Policy.
Quick Answers
1. Where can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking link. If you cannot find the email or need additional help, submit a general inquiry and include your order number.
2. How do I get support for my KIYE smart collar?
Use the General Inquiry form and select “Smart Collar & App Support” as the inquiry type. Please include your collar model, account email, phone operating system, app version, and a photo or screenshot when available.
3. Where can I find product usage instructions?
Usage instructions are provided on the product packaging and relevant product pages. If you need another copy or have questions about product usage, submit the form and select “Product Information” or “Nutrition Product Question.”
4. How can I become a KIYE distributor or wholesale partner?
5. Which KIYE product is right for my dog?
Product suitability depends on your dog’s age, weight, current diet, lifestyle, and primary health concerns. Submit a General Inquiry with these details, and our team can help you identify the most appropriate KIYE product and usage plan.
6. Can my dog use KIYE nutritional products with medications or existing health conditions?
If your dog has an existing health condition, food allergy, or is currently taking medication, we recommend consulting your veterinarian before introducing a new supplement. Contact us if you need a complete ingredient list or product information to share with your veterinarian.